Shipping Policy

Last updated: September 28, 2026

This policy explains how and when your Nuvelle order is processed and delivered. Please read it before ordering.

1. Shipping rates

Free standard shipping across the United States, on every order, with no minimum.

Rates are shown in U.S. dollars and confirmed at checkout before payment.

2. Order processing time

Orders placed on weekends or holidays start processing on the next business day. You receive a confirmation email when the order is placed and another when it ships, with the tracking number.

3. Carriers and delivery estimates

Orders ship via USPS, FedEx, or UPS, depending on the destination and package size. The delivery estimate for your address is shown by the carrier in your shipping confirmation. Estimates are not guarantees: carrier schedules, weather, and high-demand periods can add time.

4. Where we ship

We currently ship to addresses within the United States only. We are unable to ship to APO/FPO (military) addresses at this time; orders placed with an APO address are refunded automatically.

5. Tracking your order

We email a tracking number as soon as your order ships. Please allow a few days for the carrier to update the tracking information after dispatch.

6. Delays, lost, damaged, or non-received orders

Delays: if the carrier’s estimated delivery window has passed, contact us with your order number and we will investigate with them.
Lost packages: if tracking stops updating for an extended period or the carrier confirms the package as lost, contact us and we will resolve it.
Damaged items: contact us within 48 hours of delivery with photos, as described in our Refund Policy.
Marked delivered but not received: check with neighbors and your local carrier first, then contact us within 48 hours so we can help.

For any of the above, email [ADD SUPPORT EMAIL] with your order number.

7. Incorrect address

Please double-check your address at checkout. If an order is returned to sender or lost because the address was incorrect or incomplete, we will help as much as we can, but a reshipment may require an additional shipping charge.