Cancellation Policy

Last updated: September 28, 2026

This policy explains how to cancel or change a Nuvelle order and what happens after it has shipped.

1. Canceling before dispatch

You can cancel an order free of charge while it is still being prepared. Email [ADD SUPPORT EMAIL] with your order number and the word “cancel” in the subject line. If your order has not been handed to the carrier, we cancel it and refund the full amount to your original payment method.

2. Changing an order

Need to fix the shipping address or switch to a different bundle (1, 2 or 3 kits)? Email us as soon as possible. We can usually update an order before it is packed. Once it is packed, the change has to be handled as a return under our Refund Policy.

3. After dispatch

Once an order has shipped, it can no longer be canceled. You may refuse delivery or return the item under our Refund Policy.

4. Cancellations by us

We may cancel an order if the item is unavailable, if there was a pricing or description error, if payment is declined, or if we suspect fraud. In that case we notify you by email and refund any amount already charged, in full.

5. Refund timing

Cancellation refunds are issued to the original payment method. Allow 5 to 10 business days for the funds to appear, depending on your bank or card issuer.

6. Contact

Questions about canceling: [ADD SUPPORT EMAIL]. We answer within 1 to 2 business days.